Find the answers asked by our customers

Cant find an answer?

Contact us and we will do our best to answer your queries

Contact us
Where are you based?

We are based near the historic market town of Richmond, in North Yorkshire, located just off the Scotch Corner junction of the A1.

Do you offer delivery?

Yes, free delivery to most parts of mainland UK is offered with all of our products. We deliver the majority of our orders on our own transport with our team of drivers. For more remote locations, (Northern Ireland, Northern Scotland and the Highlands) we do have to charge an additional shipping fee.

Can I make a change to my order?

This is usually possible, up to the point that your order is already in production. Please contact us directly regarding any changes you wish to make to an existing order as soon as possible. 

Can I cancel an order?

Yes, if you change your mind prior to delivery and would like to cancel, please get in touch with us as soon as possible. Please let us know your order details and full name and delivery address. Your payment will be refunded back to the original source and may take up to 5 days to clear. 

Can I visit the workshop?

We welcome visits to the workshop by appointment only. Please call or email in advance with your availability so that we can ensure a member of our team is available to meet you and show you around. Please note the workshop is not a suitable environment for children under 16 or animals. 

Do you take custom orders?

Yes we’re always happy to adapt our products - and will work with you on alternative sizes, colours and finishes. Or if you have another product in mind that you don’t see offered in our store then just let us know. We’re always up for new challenges! 

Please get in touch with us to discuss your requirements and we’ll get back to you. You can submit a custom order request here.

Do you accept returns/exchanges?

If you have any issues with your order please get in contact as soon as possible on 01748 410 410 so that we can discuss this individually with you. Our furniture is lovingly handmade to order, so a return will always have an impact on us as a small company. However we do understand that purchasing online is daunting, and sometimes items are just not what you expect. If an exchange is requested within 14 days of delivery, for example, to change the order to an alternative size or colour, the customer is liable for the re delivery costs (usually £60) plus any charge if necessary for increasing the size of the order.

Please note we do not accept returns on bespoke or custom orders. We also do not accept returns on any outdoor furniture. 

Are the tables/desks perfectly level?

The majority of our furniture is made from re purposed construction timber, which is sanded and treated with a hardwax oil. It is rustic by design and therefore will never match the factory finish flat pack style tables you can purchase in big stores. Each piece will be unique and show various degrees of character, including knots, grains, sap pockets, cracks, twisting and changes in the surface levelling. These features are not faults and do not affect the integrity or longevity of the furniture. We believe these quirks are what give our pieces character and beauty! 

Can I purchase the stain used to treat my order?

Yes, please message us with your order details and we can let you know how to order. 

What is your current lead time?

Our lead time can vary depending on our workload and time of year but generally it’s around 4 weeks. The dispatch times will be displayed on the product listings so please check those for the most up to date information. 

Can I order now but delay delivery until I move house/return from holiday/finish renovating?

Yes of course. Just let us know when placing the order that you’d like to delay delivery, and if you can give us an approximate date of when you’ll be ready for your item, that would be even better!

How does it work with planning delivery?

We try and work with customers as much as possible on delivery times, but we do have to group orders by location and deliver alongside other items being delivered in the same region. Our drivers plan their optimum route and will work your delivery slot into that. We try to give customers a week’s notice of their 2 day delivery window. This will then be narrowed down to a day and a 2-hour timeslot a few days ahead of delivery. If you’re unavailable, we will happily reschedule your delivery for the next time we are in the area. If you have specific requirements for delivery then it’s best to let us know as soon as possible. You will always be given notice of delivery and we would never turn up unannounced or expect you to wait in all day. Our drivers are happy to bring your items inside your house, although it’s best to advise us ahead of delivery if there are stairs to climb, narrow pathways or parking limitations etc. 

How do I maintain my table/desk/cabinet?

The timber we use is sturdy, strong and resilient! We use an industry standard hard wax oil on our timber products which gives a hardwearing and stain resistant finish. Full care instructions are provided with each order, but generally all of our produces are low maintenance and are built to be used and enjoyed for many years.